Turn inclusive communication into a structured service, measurable outcomes and credible evidence for sustainability and stakeholder reporting.
► Stakeholder accessibility
► Social inclusion
► Operational transparency
► Measurable outcomes
📊 Number of accessible conversations
🏢 Participating locations and departments
⚡ Average connection and response time
🎥 Video and on-site interpreting volume
😊 Deaf customer or employee satisfaction
👥 Number of trained employees
📋 Complaint categories and resolution rates
✅ Completed accessibility improvements
1. The current situation is assessed.
2. Accessibility needs are identified.
3. Operational processes are implemented.
4. Measurable data and reporting are supported.
ComCom approaches ESG through operational indicators that measure Deaf people's real access to services and workplace communication, rather than as a generic marketing claim.
Volume of completed online, scheduled and on-site communication.
Time from request to interpreter connection and service-access performance.
Number of locations, departments or service channels using ComCom.
Organizational users and frequency of accessible workflows being used.
Feedback, service quality and complaint-resolution processes where applicable.
Employees trained and accessibility improvements implemented.
Management needs more than the number of licenses purchased. It should be possible to see which services are used, where demand occurs, how access performs and which processes need improvement.
Under an appropriate corporate model, ComCom data can be converted into periodic management reporting to demonstrate progress in an accessibility program.
Important: ComCom does not by itself guarantee an organization's ESG compliance or compliance with a specific reporting standard. The data supports measurement of accessible communication performance.
Contact us to learn about solutions and measurable operational data that support your organization’s accessibility goals.
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