No. Tokens included in Plus or Premium plans expire at the end of the billing month.

No. Organizations receive contract-based pricing and consolidated invoices from ComCom.

Yes. Under the organizational model, ComCom coordinates the interpreters and handles their payments, while the organization makes payments to ComCom.

Yes. Face-to-face interpreter bookings can be made via the appointment system. Details regarding the service, transportation, and associated costs are displayed to the user before the booking is confirmed. Depending on the scenario, payment can be made using Coins, an invoice, or card/QR code.

The ComCom platform is accessible 24/7. However, the availability of live interpreters depends on the service type, reservation, operational capacity, and any applicable corporate service agreement.

No. ComCom is an independent communication accessibility service. Any future ComCom recognition program is separate from official government accessibility certification.

TSRS does not envisage a universal sign language service. ComCom can provide measurable evidence regarding social inclusion and accessibility in cases where these matters are significant for an organization.

Calls are recorded as a standard procedure and stored on server infrastructure located in Turkey. ComCom personnel cannot freely review the recordings. In the event of a complaint or review, both the relevant deaf user and the interpreter must provide separate consent for ComCom to access the recording.

Interpreters who complete the identity and professional qualification verification process receive "ComCom Verified Interpreter" status and a personal ComCom Interpreter ID. Dilmaç, our strategic partner for local verification and quality processes in Turkey, is solely responsible for verifying the identity, documents, certificates, experience, and professional qualifications of interpreters who will provide services via ComCom in Turkey. ComCom displays the successful verification result on the professional interpreter's profile.

A technical interruption is detected by the system, and the applicable technical service or billing rule is applied. Necessary adjustments based on the duration of usage and system records are carried out either automatically or through the support process.

It aims to manage online instant interpreting, scheduled appointments, and face-to-face interpreting services in Istanbul on a single platform. A telephone callback/relay service is currently under development.

There are distinct usage processes for deaf users, TİD interpreters, companies, healthcare institutions, and public agencies.

Companies can use ComCom for customer service interactions with deaf customers, or for meetings, HR, training, and other business communications involving deaf employees.

It can be used to provide access to a professional Turkish Sign Language (TİD) interpreter at patient interaction points such as registration, examinations, tests, treatment explanations, and discharge.

In Turkey, the verification of interpreters who will work on the ComCom platform is conducted exclusively by Dilmaç. Dilmaç reviews identities, documents, certificates, experience, and professional qualifications. Upon successful verification, the interpreter’s profile is displayed as a professional interpreter on ComCom.

Individual face-to-face service is currently based in Istanbul.

The phone callback/relay service is not yet in production and is currently under development.